Shipping Policy of BIOHORTI S.L.U. BioTabs

Shipping Policy

We can ship to virtually any address in the world. But there are restrictions on some of our products to certain international destinations, to where they cannot be shipped. Please note, point 4, in our business terms and conditions. also written below.

4  ORDERING

Important note for customers: It is your responsibility to check on the legal situation and import regulations of your country before sending 'BIOHORTI S.L.U. BioTabs' your order, in any form, including, but not limited to; Telephone, Fax, Purchase Orders or Website ordering. We incur no liability for goods confiscated by CUSTOMS which contravene the import regulation of your country.

All orders are shipped within 48 hours, Monday - Friday 8am - 5pm, once your payment has been received.
All shipments shall be delivered within 8 days, if within the European Union. For deliveries outside of the EU, eg. America, north and south, Austral Asia & Russia etc. the shipment could take up to 30 days.

Carriers

We use the following carriers to deliver our orders:

  • Correos
  • DPD
  • Envialia

Shipping Rates

The rate charged for the shipping of your order is a constant rate. But depends if your shipping within or external to the the European Union or outside.

  • For inside the EU, fixed shipping rate is: €12.50 per order
  • For outside the EU fixed shipping rate is: €50.00 per order
(This will be converted to the customer preferred currency, if not EUROS)

Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place the order if you decide not to.

Shipping Notes

  • All shipments require a street address, postcode, city, country and telephone number.
  • BIOHORTI S.L.U. BioTabs is not responsible for incorrect or incomplete shipping information. So be sure to double-check all your provided details.
  • Any unforeseen circumstances can cause shipments to be delayed.

We recommend, your creating an account on the website, where you manage all your addresses and orders.

Last updated: 4th January 2018

Below is a summary of our Privacy Policy. The full version is available on our: Privacy, Data Protection and Cookie Policy page.

Summary:

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to the newsletter and contact us. Website usage information is collected using cookies.

The following information is collected upon placing an order with BIOHORTI S.L.U. BioTabs.: first and last name, e-mail address, billing details, maybe your company information such as company name and VAT number. We require this information to enter into a binding contract with you (like when you purchase our products), so we can create and send invoices, credit memos and other legal documents. This information is stored for a legal reasons.

Managing your Data

On your account page, under Privacy Settings, you can:

How will we use the information about you?

We collect information about you to process your order, manage your account, and, if you agree, to e-mail you about the status of your order, the status of your payment, delivery instructions and information about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our service providers, eg. Paypal, so that they may provide you with the purchased services and deliver purchased products.

BIOHORTI S.L.U. BioTabs. will not share your information for marketing purposes with companies outside of our partner group.

In processing your order, we may use information from fraud protection agencies.

How long do we store the information?

We store your personal information (such as name and e-mail address) for as long as you use our website or services. This allows you to be able to download free updates and to contact us for support. We store your billing details for up to 10 years as required by tax law, which is needed for auditing or other legal purposes.

Version 1.1
Dated: 26th June 2018