Returning Ordered Goods Policy

of BIOHORTI S.L.U. BioTabs

Thank you for shopping at BioTabs Organic Fertilisers.
If you are not entirely satisfied with your purchase, we're here to help.

Our products may be returned within 7 days of the original order of the products.

Before you return a product, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging  
- The product isn't used or damaged
- You have the receipt or proof of purchase

Please contact us, before you send back any products, either by:
- By phone: 00 34 936 385 174
or
- By using the Orders and Returns form.

When agreed with us, send the product/s in its original packing with the receipt or proof of purchase, to:

BIOHORTI S.L.U. BioTabs
C/ de la Remallaire 4
Mátaro 08302
Barcelona
Spain

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from BIOHORTI S.L.U. BioTabs.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Sale Items

Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, contact the BioTabs Team: via the Orders and Returns form.

Last updated: 4th January 2018

Below is a summary of our Privacy Policy. The full version is available on our: Privacy, Data Protection and Cookie Policy page.

Summary:

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to the newsletter and contact us. Website usage information is collected using cookies.

The following information is collected upon placing an order with BIOHORTI S.L.U. BioTabs.: first and last name, e-mail address, billing details, maybe your company information such as company name and VAT number. We require this information to enter into a binding contract with you (like when you purchase our products), so we can create and send invoices, credit memos and other legal documents. This information is stored for a legal reasons.

Managing your Data

On your account page, under Privacy Settings, you can:

How will we use the information about you?

We collect information about you to process your order, manage your account, and, if you agree, to e-mail you about the status of your order, the status of your payment, delivery instructions and information about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our service providers, eg. Paypal, so that they may provide you with the purchased services and deliver purchased products.

BIOHORTI S.L.U. BioTabs. will not share your information for marketing purposes with companies outside of our partner group.

In processing your order, we may use information from fraud protection agencies.

How long do we store the information?

We store your personal information (such as name and e-mail address) for as long as you use our website or services. This allows you to be able to download free updates and to contact us for support. We store your billing details for up to 10 years as required by tax law, which is needed for auditing or other legal purposes.

Version 1.1
Dated: 26th June 2018